Returns & Exchanges Policy

Thank you for shopping with Spencer & Lynn! We're dedicated to ensuring your satisfaction and appreciate your trust in us. Please review our return and exchange policy below:

Returns

Eligibility Window

• Products are eligible for return within 30 days of delivery. Returns or exchanges after this period will not be accepted.

Conditions for Return/Exchange

• Items must be returned in their original condition, as received
• Include the original packing slip with your order number
• All items should be unworn, unwashed, and have original tags attached
• Original packaging must be intact, free from animal or human hair
• Items must be odor-free (e.g., smoke, cologne, or deodorant)
• Jewelry and socks are final sale and cannot be returned or exchanged. For defective items, please reach out to our support team

Processing Time

• Returns are processed within 7 business days, though during high-volume periods, this may be extended

Refund Process

• Approved returns will be refunded to your original payment method. If a return is denied, the item will be returned to you

Missing Refunds

If you haven't received a refund:

1. Check your bank account
2. Contact your credit card company, as posting times can vary
3. Contact your bank for processing times
4. If you've completed these steps and still have not received your refund, please email us at info@spencerandlynn.com

Exchanges

To exchange an item, please return it according to our return guidelines and include exchange instructions with your order number. Note:

• We cannot process exchanges for out-of-stock items, and these will be refunded
• Exchange requests are initiated once your return is scanned and in transit to us
• For accurate processing, please do not combine multiple exchange orders in a single package

Note: We do not accept returns or exchanges on final sale, clearance items, jewelry, or socks. Return shipping costs are not covered, except for eligible exchanges.

Defective/Damaged or Incorrect Items

Please inspect your order upon receipt. If an item is defective or incorrect, contact us within 30 days of delivery at info@spencerandlynn.com with photo evidence. We will issue a return label for eligible exchanges (domestic only). Claims beyond 30 days will be considered wear and tear and are ineligible for exchange.

Thank you for shopping with us! For additional support, please reach out at info@spencerandlynn.com.